Frequently Asked Questions

Reception is open from 7:00 am to 7:00 pm.

Check-in is available from 3:00 pm on the day of arrival, and check-out is at 10:00 am on the departure date.

Yes, but please inform our reception team of your arrival time so that we can explain the necessary process to ensure a smooth check-in experience for you.

Yes, all linen and towels are provided.

We offer a comprehensive service on the third day of a five-night stay and a lighter service on the fifth day of a seven-day stay. Guests can schedule these services according to their preference. Additional services are also available for an extra fee.

Reception can store your luggage after you have checked out, allowing you to enjoy the local surrounds. You will still be able to collect your luggage upon your return. However, please be mindful that our reception is only manned between 7:00 am and 7:00 pm.

Please refer to your booking confirmation, as our cancellation policy depends on the Peak and Off-peak periods. Our standard cancellation policy requires notice by 2:00 pm, 14 days prior to your arrival date. If the guest does not arrive by 7:00 pm on the arrival date without alerting the hotel, the booking may be released, and the full accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand, special event periods, and group bookings, alternative cancellation policies may apply. The cancellation policy will be communicated during the booking process and can be supplied in a confirmation email when requested.

We are a 5-minute Uber/Taxi ride from Gold Coast Airport.

Yes, each room includes one parking space in our secure onsite car park. Additional spaces are available at a rate of $10 per night. Visitors can utilise the retail space for parking, but please be aware that fees apply after 2 hours.

2.2 metres.

Yes, we have fast charging stations located on Basement 1 and additional charging stations on Basement 3 of the car park.

Yes, baby cots, highchairs and nappy bins can be hired upon request (additional charges apply).

We have partnered with qualified babysitters whom we can arrange during your stay. Please speak with our staff to arrange.

Onsite, you have the choice of dining at Kirra Beach Hotel (great pub meals), Kirra Beach House (Mediterranean-style grazing menu), and Made Café (great coffee, open from 6:00 am).

There is a strict no-party policy in all apartments at all times. Apartment occupancy is limited to the number allocated on the booking. Group gatherings over this in apartments and recreational spaces are prohibited. Failure to comply with this policy may result in a minimum fine of $1,000 AUD applied to your room account at the discretion of management. This policy is in place to protect the comfort, security and safety of all guests, permanent residents, staff and for the protection of the property.

Unfortunately, we are not a pet-friendly hotel.

No, smoking is not permitted anywhere on the property.